Use a Hotel's 'Walk' Policy to Your AdvantageWhat to do when your confirmed room isn't available.

From the show

The Insider Playbook

Don't get left in the lobby when your hotel is overbooked. Hotels intentionally sell more rooms than they have, but that doesn't mean you're out of luck. Industry 'walk' policies often require the hotel to find and pay for a comparable room for you at another property, cover transportation, and sometimes offer extra perks. Knowing your rights can turn a stressful situation into a compensated inconvenience.