Get Free Repairs Out of WarrantyYour broken gadget might have a secret guarantee.

From the show

The Insider Playbook

Learn how to request a 'goodwill' repair for a product that failed just outside its official warranty period. Manufacturers sometimes offer free fixes for well-documented, common product flaws. These discretionary repairs, also known as 'secret warranties,' are used to maintain customer loyalty and avoid bad press. Citing the widespread nature of an issue can help you get your device fixed at no cost, even after the guarantee has expired.