What if your goals are the problem?How a simple number led to a massive bank fraud.

From the show

The Logic Glitch

Focusing on easily measurable metrics can blind us to what truly matters. The Wells Fargo account fraud scandal is a stark example of this bias. Under immense pressure to grow, the bank's leadership fixated on a simple target: the number of accounts per customer. This obsession, an example of the Streetlight Effect, incentivized employees to create millions of fake accounts, ultimately destroying trust and costing the company billions.