How a Health Target Made Patients SickerHospitals hit their goals by gaming the system.

From the show

When Rewards Backfire

Well-intentioned policies can have dangerous, unintended consequences. The UK's National Health Service created a four-hour target for emergency rooms to improve patient flow. Instead, it incentivized hospitals to move people around to stop a timer, regardless of clinical need. This distorted professional judgment and, in some cases, harmed patient care, revealing the hidden dangers of focusing on metrics over people.