Rewarding efficiency with fatal delaysHow hitting administrative targets cost human lives.

From the show

When Rewards Backfire

Uncover the dark side of metric-driven incentives in healthcare. In 2014, a policy intended to reduce patient wait times at veterans' hospitals led administrators to create secret scheduling books. By manipulating the data to secure performance payouts, the system successfully hid systemic failures while patients lost their lives waiting for care. This case reveals the hidden dangers of poorly designed goals.